What does success look like?

EFQM Excellence Awards 2013
PostedJune 12, 2013, in  Step 7: sustainable excellence
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As usual in the EFQM network the last few weeks were dominated by the annual assessments for the EFQM Excellence Awards.  On behalf of Improve4all, as a member of one of the assessment teams, I played my part. We travelled into Europe. A look behind the scenes.

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EFQM Excellence Award (source EFQM)
 

Goals

The EFQM Excellence Award (EEA) program identifies which excellent organisations may be an inspiration for others on their journey towards excellence. The top-achievers are awarded with a prize or thé EFQM Excellence Award, but it is not just about that. On site each assessment team has two goals:

  • Mapping how 'excellent' the organization operates, obviously.
  • But also to inspire and encourage all those involved so they will continue on their journey.  

Win-win-win situation

Combined, these goals will lead to a win-win-win situation where the assessors, the EEA-participants and the EFQM benefit:

  • For one week the EEA-participants will host an international group of various experts, providing them with valuable feedback and a healthy dose of enthusiasm. The helping hand to continue on the journey toward sustainable excellence.
  • The assessors have the opportunity to learn a lot in a short period of time, which not only benefits the assessor, but also his or her organization!
  • If participants and assessors are happy, then the EFQM is for sure. It proves again that an EEA assessment does provide added value. Support for the EFQM Excellence Model thereby increases.  

Thirst for knowledge

Regularly I am asked: why I want to be part of an assessment team? The answer lies in my thirst for knowledge about successful companies: what does "success" look like for them? How do they achieve that? What are the results? How can you translate that to other situations?  

Under the radar

Normally the assessment teams operate ‘under the radar’: no one except those directly involved know about it and the assessors are asked not to communicate it to others. However, this year was different. Our assessment team visited the Glasgow Housing Association (GHA) in Scotland, but that was not kept a secret. Indeed, GHA was so proud of our arrival they tipped the local press. Resulting in an enthusiastic article in the EveningTimes!  

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Think Yes (source GHA)

Think Yes

The secret of GHA is Think Yes: always thinking in possibilities, always looking for opportunities. Not just by continuously striving to serve the customers better and more efficiently, but by making sure it gets done. And what is the success of GHA? Everyone there is a leader!

Earlier this year GHA enrolled their inspiring Think Yes approach in the EFQM Good Practice Competition 2013 and they have been selected as one of the finalists. Voting is open to all until 30 June and GHA can definitely count on my mine!

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PostedJune 12, 2013, in Step 7: sustainable excellence
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