'Nothing lasts except change' (Heraclitus).
The world is changing, so the EFQM Excellence Model changes along. We are living in a world where changes happen in quick succession, so 2010's last update needed evaluation. Please meet the EFQM Excellence Model 2013.
The EFQM Excellence Model is based on a set of European standards, originating from the European Convention on Human Rights (1953) and the European Social Charter (revised in 1996). Then 10 base standards were set in the European Global Compact, which are indicators of 'sustainable and socially responsible business' (2000). More than 30,000 organizations all over the world, so not just European institutions, embraced the EFQM Excellence Model through the years.
This update should be considered an adjustment of the existing model, and is therefore an evolution and not a revolution. The structure and terminology have been adjusted if necessary, but the foundation keeps standing. This base consists of 'Fundamental Concepts of Excellence', which describe the characteristics of a sustainable, excellent organization. The 'Model' is where these standards are converted to actions. Last but not least, it contains the 'RADAR', a management tool that shows the status of the organization: what changes (still) have to be implemented to achieve excellence?
The new model pays more attention to, for one, the flexible and powerful response to changing conditions. These are dynamic days we are living in, and a company's adaptability becomes increasingly more important. This update also pays more attention to the higher importance of social media. Research agency Millward Brown concluded that European managers consider social media a condition for expansion. It becomes more valuable every day, and this is actually a global phenomenon: social media also keeps developing in Asia, America and the Middle East, both on the quantitative as the qualitative area.
The EFQM Excellence Model 2013 is already available in different languages in EFQM's webshop. The new Model will be rolled out worldwide in November 2012. Be proactive and meet THE new standard for a more sustainable world.
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