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The EFQM Management Document: useful and effective
PostedMarch 09, 2016, in  Step 6: continuous innovation
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Easy to use, clear and effective: the EFQM Management Document is a useful tool to determine how an organization realizes its strategic goals. An essential tool for those striving for long term value creation.

Universal frame

The EFQM Excellence Model consists of a Universal frame of definitions with which the functioning of every organization can be closely monitored. That is the starting point for a self-learning organization focused on ‘sustainable excellence’ in all its facets. The EFQM Management Document was developed on that same principle. This is a useful tool for gaining insight into business activities and performance. Compiling an EFQM Management Document leads to valuable insights:

  • It is a non-bureaucratic method to oversee and record core activities, improvement measures and business results. This helicopter view makes it an effective management tool.
  • It is a tool for setting priorities and maintaining focus. As a result, improvement measures can be implemented faster and more efficiently.
  • The document helps to create engagement and support among stakeholders.
  • Finally: this document helps in the effective execution of the core strategy.


Three components

The EFQM Management Document contains three important components:

  1. Basic information: a summary of the strategy, structure, stakeholders and environment of the organization (5-10 pages).
  2. Results: an overview of the company performance in relation to the strategic goals (5-10 pages).
  3. Factors (enablers): a description of methods and means, and how these are used to realize the strategic goals (10-15 pages). All the collected data is set off against each other in a matrix. It then becomes clear what is going well and precisely where the challenges lie. This integrated approach is crucial, because it is precisely this that creates clarity. It goes without saying that it is therefore the ideal way to get started with Integrated Reporting. All facets are, after all, dealt with, and the interrelationships clearly exposed. 


Self-assessment plays an important role in this process. By actively getting started as an organization, the right breeding ground is created for a process of self-development. And that is the ultimate goal: in the end it is not about the results found, but what you do with them. 

As organization, you are at the helm, but that doesn’t mean that you have to do everything alone: a user manual for the EFQM Management Document is freely available to everyone. For EFQM members there is also the Knowledge Base which is full of & tricks. Companies that want external advice can always call on a professional assessor. Or participate in the EFQM Excellence Awards, the top international podium for quality management. 


The EFQM Excellence Award (EEA) is the most prestigious European award for organizational management. Every year the best performing companies receive an Award. In the selection process the participants are judged as integrally as possible using the EFQM Management Document. The selection offers not only prestige for the winners, but also valuable insights for every self-learning organization. Next week we will explain exactly how that works…

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PostedMarch 09, 2016, in Step 6: continuous innovation
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