Honesty is the best policy

Tools for self-assessment
PostedJuly 31, 2013, in  Step 5: improve & innovate
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Everyone who wants to have an excellent business will need to develop continuously. This is only possible if you know what you need to develop. You need insights and these you can get, among other, through self-assessment. EFQM has developed some useful tools. 

Illustration: Ivo van Leeuwen.

Getting started

At the start of your journey towards excellence various simple questionnaires for self-assessment are available. The simplest questionnaire is based on the Fundamental Concepts of Excellence, the most comprehensive one is based on the sub-criteria of the EFQM Excellence Model.

Core strengths and areas for improvement

Thereafter, the Business Excellence Matrix (BEM) is a good tool to grow further. It provides is the basics for starting an EFQM Management Document. The BEM was created in Excel and like the questionnaires geared towards charting the core strengths and areas for improvement. By using a simple scoring method, the BEM additionally shows how the organisation generally scores relative to the EFQM Excellence Model. 

Living document

Like the BEM the EFQM Assessment Matrix is created as an Excel-tool. Based on a simplified version of RADAR different criteria are compared. The EFQM Assessment Matrix is more extensive than the BEM and is often used as a 'living document': by keeping the content up to date keen insight into the organization’s state of affairs is readily available. This matrix, and the resulting EFQM Management Document, is typically used by organizations that are applying for EFQM recognition or even the EFQM Excellence Award.

Honesty is the best policy

The more reliable the data, the more valuable the results. Honesty is crucial when self-assessing. In addition, the knowledge and experience level of the assessors is of great importance. And please note: a self-assessment does go beyond ‘ticking the boxes’.

Business as usual

Assessment leads to analysis. Analysis leads to prioritisation. Prioritisation leads to action ... which again leads to assessment. It is a continuous cycle and to secure this self-assessment needs to be an integral part of daily business. Only then self-assessment becomes a verb. Sustainable excellence = business as usual.

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PostedJuly 31, 2013, in Step 5: improve & innovate
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